{"id":12,"date":"2026-11-02T21:57:50","date_gmt":"2026-11-02T20:57:50","guid":{"rendered":"https:\/\/smartville.shop\/?page_id=12"},"modified":"2026-11-02T21:57:50","modified_gmt":"2026-11-02T20:57:50","slug":"rueckgabe-erstattung","status":"publish","type":"page","link":"https:\/\/smartville.shop\/en\/rueckgabe-erstattung\/","title":{"rendered":"Returns &#038; refunds"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>14-day right of withdrawal, clear steps and a refund within 14 days.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Your right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can withdraw from your contract within 14 days without giving a reason. The period starts on the day on which you or a third party named by you received the goods. The full conditions are in our <a href=\"\/en\/widerrufsbelehrung\/\">Withdrawal policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to withdraw<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The quickest way is our page <a href=\"\/en\/vertrag-widerrufen\/\">Withdraw from contract<\/a>. You can also send your withdrawal by email to <a href=\"mailto:contact@smartville.shop\">contact@smartville.shop<\/a> or by post. An informal message is enough.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SmartVille<br>Enrico Scheer<br>Reichenbacher Str. 185<br>07973 Greiz<br>Germany<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please send the goods back within 14 days of your withdrawal and pack them well.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You pay the direct costs of the return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We refund all payments received from you no later than 14 days after receiving your withdrawal. We use the same payment method you used for the order. We may withhold the refund until we have received the goods back or you have shown that you sent them back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As our standard shipping is free, we refund the cost of the cheapest standard delivery (\u20ac0.00). We do not refund the extra charge for express shipping (\u20ac4.99), because you expressly chose this more expensive shipping method.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Compensation for loss of value<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You only have to pay for a loss of value if it results from handling that was not necessary to check the nature, properties and functioning of the goods.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or wrong goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your goods are damaged, faulty or wrong, please write to us with your order number and photos at <a href=\"mailto:contact@smartville.shop\">contact@smartville.shop<\/a>. We will quickly find a solution: replacement or refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Statutory warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The statutory warranty of 2 years from delivery applies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>As of: November 2026<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>14 Tage Widerrufsrecht, klare Schritte und Erstattung innerhalb von 14 Tagen. Dein Widerrufsrecht Du kannst deinen Vertrag innerhalb von 14 Tagen ohne Angabe von Gr\u00fcnden widerrufen. Die Frist beginnt an dem Tag, an dem du oder ein von dir benannter Dritter die Ware erhalten hast. Die vollst\u00e4ndigen Bedingungen stehen in unserer Widerrufsbelehrung. So widerrufst du [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":32,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/32"}],"wp:attachment":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}