{"id":42,"date":"2026-11-02T21:58:00","date_gmt":"2026-11-02T20:58:00","guid":{"rendered":"https:\/\/smartville.shop\/faq\/"},"modified":"2026-11-03T02:18:15","modified_gmt":"2026-11-03T01:18:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/smartville.shop\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Here you will find answers to the most common questions. Something missing? Feel free to write to us via the <a href=\"\/en\/kontakt\/\">contact page<\/a>.<\/p>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How much is shipping?<\/summary>\n<p class=\"wp-block-paragraph\">Standard shipping is free on every order (5\u20138 working days). Express shipping costs \u20ac4.99 (3\u20135 working days). We deliver within Germany only.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does delivery take?<\/summary>\n<p class=\"wp-block-paragraph\">Standard: 5\u20138 working days, express: 3\u20135 working days. The time counts from receipt of payment and includes 1\u20132 working days of processing.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I track my shipment?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. As soon as your parcel is on its way, you receive an email with the tracking number.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I pay?<\/summary>\n<p class=\"wp-block-paragraph\">You can see the available payment methods at checkout. Planned are bank transfer (prepayment), PayPal, credit and debit card, Apple Pay and Google Pay. More under <a href=\"\/en\/zahlungsarten\/\">Payment methods<\/a>.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Why don't you show VAT?<\/summary>\n<p class=\"wp-block-paragraph\">We are a small business under \u00a7 19 UStG, so we do not charge VAT. Our prices are final prices.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I withdraw from my order?<\/summary>\n<p class=\"wp-block-paragraph\">You have a 14-day right of withdrawal. The easiest way is <a href=\"\/en\/vertrag-widerrufen\/\">Withdraw from contract<\/a> or by email to <a href=\"mailto:contact@smartville.shop\">contact@smartville.shop<\/a>. You pay the return shipping.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>My goods arrived damaged. What now?<\/summary>\n<p class=\"wp-block-paragraph\">Please send photos of the packaging and goods with your order number to <a href=\"mailto:contact@smartville.shop\">contact@smartville.shop<\/a>. We will arrange a replacement or refund.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How is the product installed?<\/summary>\n<p class=\"wp-block-paragraph\">Each product page explains under \u201cHow to use it\u201d how the product is fixed or set up and what is included.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Will it fit my device or home?<\/summary>\n<p class=\"wp-block-paragraph\">Please compare the dimensions in the \u201cTechnical data\u201d. If you are unsure, write to us and we will gladly help.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Do I get an invoice?<\/summary>\n<p class=\"wp-block-paragraph\">Yes, you receive your invoice by email.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I change my order?<\/summary>\n<p class=\"wp-block-paragraph\">Write to us as soon as possible. As long as the order has not been shipped, we can usually still change it.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details sv-faq is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I reach you?<\/summary>\n<p class=\"wp-block-paragraph\">By email at <a href=\"mailto:contact@smartville.shop\">contact@smartville.shop<\/a> or by phone on <a href=\"tel:+49366185942\">+49 3661 85942<\/a>, Mon\u2013Fri, 9:00\u201317:00. We reply within 24 hours on working days.<\/p>\n<\/details>\n\n\n\n<p class=\"sv-page-cta\"><a class=\"sv-btn\" href=\"\/en\/shop\/\">Shop now<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Hier findest du Antworten auf die h\u00e4ufigsten Fragen. Fehlt etwas? Schreib uns gern \u00fcber die Kontaktseite. Jetzt einkaufen<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":1,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":233,"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/pages\/42\/revisions\/233"}],"wp:attachment":[{"href":"https:\/\/smartville.shop\/en\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}