Here you will find answers to the most common questions. Something missing? Feel free to write to us via the contact page.
How much is shipping?
Standard shipping is free on every order (5–8 working days). Express shipping costs €4.99 (3–5 working days). We deliver within Germany only.
How long does delivery take?
Standard: 5–8 working days, express: 3–5 working days. The time counts from receipt of payment and includes 1–2 working days of processing.
Can I track my shipment?
Yes. As soon as your parcel is on its way, you receive an email with the tracking number.
How can I pay?
You can see the available payment methods at checkout. Planned are bank transfer (prepayment), PayPal, credit and debit card, Apple Pay and Google Pay. More under Payment methods.
Why don't you show VAT?
We are a small business under § 19 UStG, so we do not charge VAT. Our prices are final prices.
How do I withdraw from my order?
You have a 14-day right of withdrawal. The easiest way is Withdraw from contract or by email to contact@smartville.shop. You pay the return shipping.
My goods arrived damaged. What now?
Please send photos of the packaging and goods with your order number to contact@smartville.shop. We will arrange a replacement or refund.
How is the product installed?
Each product page explains under “How to use it” how the product is fixed or set up and what is included.
Will it fit my device or home?
Please compare the dimensions in the “Technical data”. If you are unsure, write to us and we will gladly help.
Do I get an invoice?
Yes, you receive your invoice by email.
Can I change my order?
Write to us as soon as possible. As long as the order has not been shipped, we can usually still change it.
How do I reach you?
By email at contact@smartville.shop or by phone on +49 3661 85942, Mon–Fri, 9:00–17:00. We reply within 24 hours on working days.